Question 1

Who is Ben Lewis?

Accepted Answer

Thanks for asking!

I'm a former journalist who first entered the world of internal communications in 2013, when I joined the global professional services organisation EY. Since then, I've worked in many different aspects of internal communication, including:

✍🏻 Writing and editing
⚙️ Channels strategy
🎨 Content strategy
💼 Business partnering

I'm now an independent contractor and consultant with a passion for internal communications strategy and AI.

How about you? If you work in communications, I'd love to hear from you. Why not book a 30-minute, no-obligation chat with me.

Question 2

What's your experience?

Accepted Answer

I spent 12 years at EY, the global professional services organisation, in a wide variety of internal communications roles. These included:

Trusted advisor: I was the communications business partner to the EY Private and Private Equity leadership teams. Together, these business units represented over $25 billion annual revenue and more than 60,000 professionals.

Change communicator: I kept employees informed and engaged through several years of major business transformation and multiple new strategies. This included developing strategic narratives and creating high-impact content across multiple channels.

Channels innovator: As Global Internal Channels Leader, I led the content workstream for one of the largest global intranet projects of recent times. I developed a channels strategy and a global content framework to promote innovative communication methods. And, I delivered AI guidance and training for Markets and Brand, Marketing and Communications teams.

Team leader: I managed various teams, including the daily news team – the editors of EY's core communications channel: a daily, personalised news email sent to every one of its 400,000 employees. I also created and led a global community of hundreds of writers and editors.

Impactful storyteller: I led the internal communications for EY World Entrepreneur Of The Year™ for two years, engaging 400,000 employees in the "oscars of entrepreneurship". I designed and set up a global community of nearly 3,000 future EY leaders. And, I worked with strategy leaders to redesign a microsite to deepen employees' connection with EY's strategy.

As well as internal communications, I draw on an 8-year career as a legal journalist and editor. During this time, I learned how to:

Write clearly about complex topics
Identify compelling stories
Lead large global teams
Launch and manage digital products

Want to know more about what I've done and how I can do the same for you? Let's chat!

Question 3

How can you help me?

Accepted Answer

In many different ways!

If you're short of internal communications resources...
I can lead your team on an interim basis.

If you're building an IC team or function...
I can give you the best start by putting in place up a robust communications strategy. I can also help you establish the right IC channels, governance, templates, training materials and content framework.

If you want to do more with internal communications...
I can help you optimise your channels, identify innovative communication methods and get the best out of your internal communications technology – including AI.

Want to explore any of these, or something else? Book a free 30-minute consultation with me.

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